How to Become a Hospitality Manager
Learn what a hospitality manager does as you learn how to become a hospitality manager, including requirements, training, and salary information.
What Does a Hospitality Manager Do?
A hospitality manager has a variety of duties, which may be split into back office and front office duties. A back office duty may include things like planning and implementing revenue goals, while a front office duty might be managing the hospitality staff to assure stong leadership and employee relations.
As part of their front facing dutines, hospitality managers assure that guests receive superior service. They meet and greet customers, resolve complaints and check on a customers experience during their visit.
On the back end, a hospitality manager may write sales proposals, organize market segments, and develop sales strategies. As with all managers, a hospitality manager is required to attend weekly sales and manager meetings. Because of the nature of the hospitality industry, hospitality managers may be called upon to be on call for 24 hour guest response to emergencies.
Hospitality Manager Requirements
The requirements for becoming a hospitality manager are a bachelors degree along with 3-5 years of experience in the hospitality industry
To get into the hospitality industry initially, you may want to choose a degree in hospitality. Types of degrees may include:
- Associate of Arts with a concentration in Hospitality, Travel, and Tourism
- Bachelor of Arts with a concentration in Hospitality, Travel, and Tourism
- BA in International Hospitality and Tourism Management
A straight up business degree can also offer you the knowledge you need to enter the hospitality field while providing you with more flexibility than a specialized degree, just in case you decide to change careers.
Most hospitality management positions require a minimum of three (3) years relevant work experience in the hospitality field. In some cases, it can be up to five (5) years of progressive responsibility in the hospitality industry.
Hospitality Manager Salary Information
Hospitality manager pay will vary by location. However according to the Bureau of Labor and Statistics in the year 2010, lodging managers made $46,880 per year and food services managers made $48,130 per year.
Hospitality Manager Jobs
As a hospitality manager, you have a variety of areas of hospitality where you may seek a job. These include:
- Travel agencies
- Convention centers